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This page outlines all Policy information for the Cyber Replay Software products, Cyber Replay services, and CyberReplay.com Website

​​​​​​​​Terminology

The Cyber Replay Images (CRIs), Cyber Replay software, Cyber Replay Scoring Engine, and any software knowingly distributed and owned by Cyber Replay are collectively referred to herein as the "Cyber Replay software products." Cyber Replay Risk Management Services, Cyber Replay Cyber Risk Retainer Services, Cyber Replay website services are collectively referred to herein as the "Cyber Replay Services” and “Services." Capitalized terms used herein and not defined herein shall have the meanings ascribed to them in the “Terminology” section on https://cyberreplay.com/policy. This page is herein referred to as “the Policy”. The casing of terminology does not matter within the bounds of this policy page.

Cyber Replay software products have been tested and working on Windows 10, 11 and Windows Server 2022. Cyber Replay software products will work on VMWare based products. Cyber Replay software products requires a resolution higher than 1024×768 pixels and Cyber Replay software products also requires a working internet connection to function. For optimal performance, a broadband/cable internet connection is recommended however some customers are successfully using Cyber Replay software products on 10BASE5, 10BASE2, and 10BASE-T connections with a minimum bandwidth limit of 10 Mbps. Also currently Cyber Replay software products supports the ISO 8859-1 character set, and only supports the English language.

Warranty Disclaimer

Thank you for your interest in the products and services of Cyber Replay software products.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Cyber Replay software products and Services acquired. (the "Physical Goods").

 

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Cyber Replay software products will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Cyber Replay software products will either repair the Software Product at no charge, use new software parts, perform troubleshooting steps, for a maximum period of 2 business weeks. If after 2 business weeks there is no resolution, we will provide a 15% refund.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Cyber Replay software products is 7 days for a 10% refund from the date of purchase.

A replacement Cyber Replay software product or part assumes the remaining warranty of the original Physical Good or 7 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

● conditions, malfunctions or damage not resulting from defects in material or workmanship. Programming or alteration of supplied software, systems, virtual machines, Cyber Replay software products

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you at cyberreplay @ outlook dot com.

Program Licenses

A single purchase of the Cyber Replay software products application is for personal use, and by purchasing a single license you are entitled to run the application on one (1) machine under a single operating system only. Purchase of a Cyber Replay software products license gives you the right to use the application on one machine for life, and you are entitled to all bug fixes and new functionality published in future versions of the software.

Due to the Cyber Replay software products license being assigned to your PC and OS there may come a time where you obtain a new machine, reformat your operating system or otherwise change your circumstances. We permit one (1) license change per calendar month in order to accommodate your change of circumstances. This is provided as a fee that will incur a $100.00 administration fee.

Under the terms of the license agreement, you are forbidden to share the Cyber Replay software products application or license details with non-license holders or upload it to a publicly accessible location including but not limited to file sharing sites such as Rapidshare.com, MediaFire.com or similar as well as any FTP, news group, blog or bulletin board service, and any other data communication service. If our licensing system becomes aware your instance of the application or license details have been shared either intentionally or accidentally, uploaded to such services, or tampered with in any way to circumvent the licensing policy outlined in this document we reserve the right to disable your active license and you will not entitled to a refund under any circumstances. Users are responsible for keeping their license details secure.

Refund Policy

If you have any troubles with the application, please contact us immediately. Cyber Replay software products has internal crash analysis, and in the event of problems it will create a report file with technical information which the application sends to us for review. This debug data does contain detailed information about your CRI, and the programs running on it at the time of the crash. This information includes things such as your Operating System and Service Pack version, hardware specs such as how much RAM in total and how much was being used when the crash occurred, Processor type, your System Uptime and how long Cyber Replay software products had been running. It also shows a list of all programs running at the time the crash occurred, you are alerted when a crash occurs and the sending of debug information is optional and requires your consent to send. Please rest assured we have no interest in any details besides what made Cyber Replay software products crash, and what can be done to fix it.

We can also create special debug versions of Cyber Replay software products with extended logging capabilities, we also may send you a special Cyber Replay software products build to log and trace errors to solve any issues.

If you do this by sending in crash dumps along and cooperate with our attempts to assist you, and in the event we are unable to get Cyber Replay software products running on your system we will issue you a partial refund within 7 days of purchase. In all other situations we do not issue refunds due to the nature of Cyber Replay software products being digital goods, and all sales are final. Under no circumstances can we offer refunds because you changed your mind, you no longer need the software, you assumed it done something not advertised, or you found it too difficult to operate. This is due to the fact we provide an instructional video on the purchase page for Cyber Replay products for you to make this decision before purchasing.

Cyber Replay software products also has a number of user input files that the program relies on to function, as well as the ability to use third party proxies which it can connect to the internet through. User error by inputting wrong data, failure to connect to the internet due to poor proxies, internet connection or antivirus/firewall blocking the connection is not a fault of the Cyber Replay software products application. However if you have such issues, we are happy to help simply forward us your list of files and proxies so we can assist you in determining what is causing the error.

Payments made by mistake which require refund, which are not the fault of Cyber Replay software products.com i.e. buyer not checking compatible OS or PC requirements are subject to a $100.00 processing and accounting fee. Cyber Replay reserves the right to refuse refunds based for any circumstances.

Cyber Replay Services are non-refundable.

Privacy Policy

Cyber Replay software products is an application that runs on your PC though a virtual machine. Cyber Replay software products does require it to be ran as Administrator and makes no modifications to your system upon installation. Cyber Replay software products does not retrieve, send to the internet or in any way interact with your personal information we take user privacy very seriously. Cyber Replay software products may periodically connect to the internet to check the application has been legally purchased, and any and all data are strictly used to improve the software itself through logs and activity monitoring. We do not sell or use the personal data of our customers, and it is always kept within Cyber Replay.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Age Restriction

To use our services and make purchases, you must be 18 years of age or older. By accessing our services, you affirm that you are 18 years of age or older. If you are under 18 years of age, you must obtain verifiable parental consent before using our services or making any purchases.

2. Verifiable Parental Consent

If you are under 18 years of age, you may only use our services and make purchases with verifiable parental consent. Parents or legal guardians must provide explicit consent and supervise the usage of our services by minors. If you are a parent or guardian and you discover that your child has provided us with personal information without your consent, please contact us, and we will take the necessary steps to remove that information from our systems.

3. Information We Collect

We may collect personal information from you, such as your name, contact information, and payment details. We use this information to provide our services, process orders, and communicate with you. We do not knowingly collect or store information from individuals under 18 years of age without verifiable parental consent.

4. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your online experience and gather information about how you use our services. You can manage your cookie preferences in your browser settings.

5. Security

We take reasonable measures to safeguard your information and protect it from unauthorized access, use, disclosure, alteration, and destruction.

6. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at cyberreplay @ outlook.com

Email Policy

When purchasing Cyber Replay software products we automatically become aware of your name and email address associated with your PayPal Account when a copy of your purchase receipt is forwarded to us by www.paypal.com.

This information is used to associate your payment, with your ability to legally own and run the Cyber Replay software products application. This information is in no way shared with any third party, and is strictly used by the Cyber Replay software products team for purposes directly related to the Cyber Replay software products site and application as well as communicating with you for issues such as support or software license authentication.

Liability Disclaimer

This disclaimer (“Disclaimer”) sets forth the general guidelines, disclosures, and terms of your use of the cyberreplay.com website (“Website”), “Cyber Replay software products, Cyber Replay Services” mobile application (“Mobile Application”) and any of their related products and services (collectively, “Services”). This Disclaimer is a legally binding agreement between you (“User”, “you”, “You” or “your”) and this Website operator and Application developer (“Operator”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Disclaimer. You acknowledge that this Disclaimer is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Services. Cyber Replay is not an insurance company and cannot and does not accept any risk on behalf of it's clients and only supplies information within it's services. Cyber Replay cannot be held liable for any damages, risks, losses of capital, losses of investment, emotional, physical, nor psychological consequences and the User of any Cyber Replay services accepts all of these terms.

Representation

Any views or opinions represented on the Services are personal and belong solely to the Operator and do not represent those of people, institutions or organizations that the Operator may or may not be associated with in professional or personal capacity unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.

Content and postings

You may not modify, print or copy any part of the Services. Inclusion of any part of the Services in another work, whether in printed or electronic or another form or inclusion of any part of the Services on another resource by embedding, framing or otherwise without the express permission of the Operator is prohibited.

Past Performance

You accept that past performance can in no way be attributed to future results, and that future results can in no way be attributed to past performance.

No Guarantees

You accept that Cyber Replay makes no guarantees regarding the outcome of the use of the material, Cyber Replay software products, Cyber Replay services nor resources available.

Reviews and testimonials

Testimonials are received in various forms through a variety of submission methods. The testimonials are not necessarily representative of all of those who will use Services, and the Operator is not responsible for the opinions or comments available on the Services, and does not necessarily share them. All opinions expressed are strictly the views of the reviewers.

The testimonials displayed are given verbatim except for grammatical or typing error corrections. Some testimonials may have been edited for clarity, or shortened in cases where the original testimonial included extraneous information of no relevance to the general public. Testimonials may be reviewed for authenticity before they are available for public viewing.

Indemnification and warranties

The owners of Cyber Replay ("stakeholders, Operators") are referred to within this paragraph. While we have made every attempt to ensure that the information contained on the Services is correct, the Operator is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on the Services is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied. In no event will the Operator be liable to you or anyone else for any decision made or action taken in reliance on the information on the Services, or for any consequential, special or similar damages, even if advised of the possibility of such damages. Information contained on the Services are subject to change at any time and without warning.

Changes and amendments

We reserve the right to modify this Disclaimer and “the Policy (this webpage)” or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of the home page of https://cyberreplay.com. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Disclaimer will be effective immediately upon the posting of the revised Disclaimer unless otherwise specified. Your continued use of the Services after the effective date of the revised Disclaimer (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of this disclaimer and “the Policy”

You acknowledge that you have read this Disclaimer and the entirety of this policy page, and agree to all its terms and conditions. You agree that Cyber Replay software, Cyber Replay, and Services provided are at your own risk. Cyber Replay, it’s constituents, employees, and other business related entities cannot be held liable for any reason, and Cyber Replay software is provided for strictly academic purposes. By accessing and using the Services and or Cyber Replay software, you agree to be bound by this Disclaimer. By purchasing Cyber Replay software products and or Services, you agree to the policy outlined on this page and on our https://cyberreplay.com/policy. If you do not agree to abide by the terms of this Disclaimer, you are not authorized to access or use the Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Disclaimer, we encourage you to contact us using the details below:

cyberreplay @ outlook dot com

We reserve the right to revise or amend this policy. www.Cyber Replay.com – 2022

This document was last updated on  October 12, 2023

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